Shipping and returns

Shipping and returns

Preparing and dispatching your order

We prepare orders on working days. Orders placed before our cut-off time leave the same day; later ones go out on the next working day. The cut-off time and the transit time of each carrier are shown during the purchase process, when you choose the shipping method, before you pay.

When your order leaves our premises we send you an email with the tracking number so you can follow the shipment and, if you need to, contact the carrier directly.

When the delivery time may vary

• Industrial transport. Orders that require it because of their weight, volume or characteristics travel on pallets. The transit time is longer and delivery is arranged with you.
• Destinations outside mainland Spain. Islands, the Spanish North African cities and other countries: we choose the most suitable carrier for each destination and transit times may change.
• Out of stock. If an item is not available in our warehouse we may ship it from a partner warehouse so that it arrives as soon as possible; we will tell you if that affects the delivery time.

Shipping costs

Shipping costs cover handling, packaging and transport, and are calculated according to the destination, the weight and the volume of the order. They are always shown before you confirm the purchase, so you know the total amount before paying. We recommend combining your purchases into a single order: two separate orders mean two shipping charges.

When your order arrives

Check the parcel in front of the driver. If it arrives dented or wet, note it on the carrier's delivery note before signing and tell us as soon as possible: 24 hours after delivery the carrier no longer accepts claims for transport damage.

Batteries are packed so that they arrive in the best possible condition. The delivery time is the one we have contracted with the carrier; if your order is delayed we will do what we can to resolve it, but a delay does not in itself give rise to a refund of the shipping cost.

Returns

You have 14 calendar days from delivery to withdraw from the purchase without giving any reason. Just tell us by email or from your customer account. The full conditions, including refund periods and the statutory exceptions, are in the Terms and conditions of sale.

If your order was sent by standard courier, we collect it at no cost to you. Once it arrives and we have checked that the product is in the proper condition, we refund the amount using the same payment method you used.

You will bear the direct cost of the return in the following cases, of which we inform you here in advance:

• shipments to destinations outside mainland Spain;
• orders dispatched by industrial transport or on pallets;
• items that we did not have in stock and were ordered specifically for you, whose return we may not accept.

If the product arrives defective or does not match what you ordered, the return costs you nothing: contact us and we will replace the item or refund the amount.

Used batteries

The battery you are replacing is hazardous waste and must not be put in household rubbish. You can hand it to the driver when the new one is delivered, if the service you chose allows it, or take it to a civic amenity site or to any shop that sells batteries.

Questions

For any question about a shipment or a return, write to comercial@bateriasencasa.com or call 627 459 687 quoting your order number.